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In my post on building a positive reflex for career success, I shared the fact that while co-workers and bosses gave Gravitas a 67% score in evaluating Executive Presence, Communication or how we speak accounted for 28% of the score.
I’ve gone further into the need of a powerful vocabulary for exuding Executive Presence and a Professional Brand and covered some of the words that one should avoid.
But there’s more to our words and how we use them to communicate than we might realize.
Effective communication lies at the heart of assertive behavior and using your Signature Voice raises your presence.
Apart from your body language and tone of voice, the use of wrong words, or ‘poison phrases’ can alienate people for a lifetime.
One such word is using ‘You’ when communicating unless the intention is to alienate the other person.
Ever considered if you are inadvertently alienating people with the ‘You’ word?
How the You word wrecked agonizing havoc for a little girl
This is a real story about how ‘You’ created a lot of problems for a young girl.
Years ago, when my sister and I were at residential school, there was a student in my sister’s group – not because of any shared interests but simply because this set of students had joined school and grade at the same time and were yet to completely integrate with the class which had known each other since nursery.
The student who shall remain nameless managed to alienate the other members of the Group and damage control took place much later during Founder’s Day when her Mom came to the school and helped mend fences.
The girls called her a bully and rude. Her favorite phrases were full of ‘You’ and words like angry, irritate and annoy. Her conversations went along the lines of
Alka, you irritate me
Arti, you annoy me
Bhavna, you make me angry
And then walking away without giving the recipient of the message a chance to talk.
The first few times it happened with my sister, I told her to let it go. Maybe her friend was upset and not able to express herself. Then I told her to seek clarification, similar to Fogging the Critic or one of my favorite approaches to get specifics by Stun Gunning the Meanie.
The tactics didn’t work. Each time, her friend walking off in a huff.
Shortly after, I observed the girl was lonely and lost. She was labeled Aggressive and nobody wanted to talk to her or even sit with her at the dining table until the Founder’s Day event where parents are invited. Her Mom along with the other parents did the needful to facilitate the patch up.
When I look back, I realize she might have been overly assertive and her words did not quite communicate her message the way my pet friend Miss Coco, who’s an effective communicator extraordinaire does.
Had she moderated her words, this post might have had a different angle.
Assertive phrases are always better for effective communication
Assertiveness means being honest & calm and comes from a place of respect and trust.
It means communicating your viewpoint whether in words or deeds from a place of self-assurance, not fear of the other or the desire to dominate.
It means being mindful of what you are saying or doing and owning your communication.
We often don’t realize the effect that our words have on others or how it makes them feel. So in this case, when the girl was saying, for example, “Arti, you annoy me”, she made Arti feel confused and left wondering what she had done wrong.
Such phrases are also called “poison phrases” for the damage that they cause. A better way to get the same message across is to clarify the verb being used and the use of “I”. In other words, express how YOU are feeling. So to rephrase
When you pick your nose Arti, I feel annoyed
Leave room for dialogue, it helps in the long run.
Other assertive tips include being specific and not making sweeping generalizations. So be mindful of using words like always and never. Be honest and accurate; give examples of a specific behavior.
Honest and accurate descriptions also go a long way to maintain relationships. In the student’s case, her ex-friends judged her based on her behavior and labeled her aggressive.
Instead of having judged her, an honest and accurate description of her behavior which could have mended fences earlier would have been “she makes hurtful comments when we talk.”
Ever put your foot in your mouth and alienated friends with the word ‘You’? If the answer is yes, then try out the tips for size and come back to share your experience.
Talking of vocabulary and assertiveness, are you demonstrating Executive Presence. Download Karmic Ally Coaching’s Executive Presence Checklist and mini ecourse here or by clicking the below image. It’s on the house!
Written by: Vatsala Shukla
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Photo Credit: Cat and Mouse by Vince Mig
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More heartfelt communication is important. Many times we need to take step back and think before we speak. It makes a difference. Thank you for your post.
I agree with you, Heather. It is important to consider the impact of our words before we speak because once spoken, it can’t be taken back.
As a counselor, I agree. “You” and generalizations such as always and never, create blame, miscommunication, and hurt feelings. Not only that, when we speak in this manner it puts the speaker in a victim role. “I feel” creates responsibility and empowerment. It is not about the other but rather ourselves. Thanks for a great post Vatsala!
My pleasure Lisa! Thank you for sharing your insights with us.
When I saw the topic of your post today It made me think of an agreement that my husband and I made with each other, to not use the words ‘never’ and ‘always’ in our communication. We need to practice changing our ‘you’ too. Thank you for the inspiration.
My pleasure Rachel!
Love the Olsteen quote and yes You can be used in such disempowering ways , great post xxx
Thanks Suzie. I love the Olsteen quote too!
My sister and I reconnected recently after living many years apart. Phone conversations were one thing, but in-person exchanges are quite different. I found that we were repeating all those childhood patterns of irritating one another. This is so appropriate as we learn to speak to each other in a more civil manner.
Interesting observation, Joyce, about sibling interactions on phone and in person. Must be the comfort level of being with a trusted loved one or a return to old patterns that take us back to a carefree time. 🙂 Though the ‘you’ word must be abolished if one doesn’t want a petty quarrel.
What a fantastic message and reminder. I know this and yet have caught myself using YOU in err. I love Joel Olsteen’s quote too and believe it is just so.
Thanks Teresa. Joel Olsteen’s quote is a favorite of mine and I have been waiting for a very long time to use it in the right context. 🙂
Love the Osteen quote The thoughts we think and the words we speak create the vibes we fell which inturn create our results so the more aware we are the more we brow as well as show compassion to ourselves and others xxx
Well said, Suzie. We ultimately become our thoughts and words. More reason to keep ours empowering and positive.
Well said Vatsala! The power of words is something I talk a lot about when I’m helping people work on personal boundaries and your article is a perfect example of how the wrong words can adversely affect relationships. Thanks for the inspiration!
Most welcome, Marquita. In certain languages there are 2 forms for pronouns depending upon the formality of the relationship. Always better to err on the side of cautious words and maintain relationships.
Thank you for reminding us! Expressing how something makes us feel- rather than accusing a person of being– whether negative or positive ! even positive “You are”statements can be disconcerting to some people.
When we talk about how something has made us feel it gives the other person a chance to make amends or clarify their position. You are so right about people getting disconcerted with positive you are statements, Colleen. We need more positive ‘You are’ statements to make them a norm. 🙂
It’s so easy to forget this, Vatsala, especially when annoyed 🙂 But it’s just so very true. You phrases are attack ones. But by pointing out how something made me feel, it takes the pressure off the other person.
Love the Osteen quote as well!
Thanks Susan. I love Osteen quotes and this one has been in my quote file for some time now. 🙂 Taking the pressure off others instead of making them feel like they’ve done a transgression leads to healthier, effective and better communication.