Quiz

Win your challenges with our unique solutions

Want solutions to the problems that keep you awake at night? That’s where Karmic Ally Coaching helps you create breakthroughs with customized radical and innovative solutions to issues that are keeping you stuck in a rut in the shortest time possible. Believe it or not, even high achievers hit roadblocks in their careers or on their journey to creating a business that expresses their Soul’s Vision and Purpose. Every transformation requires a willingness to accept change. Are you ready to embrace change? Find out with Karmic Ally Coaching's special quiz - Fearing Change or Confident to Win Challenges!
 

Are You Successfully Alienating People in 10 seconds over the phone?

This post has already been read 97 times!

To quote Edgar Allen Poe, Truth is stranger than Fiction.

Cold calling and bad timing

It was 4.30 in the afternoon on a wet and rainy Sunday. The writer had kept her promise to her pet child to spend quality time with her. Thankfully the morning had been sunny and a long walk had been the highlight of the day.

Pet child was sleeping peacefully on the sofa next to the writer who was working away on the laptop to meet a deadline. Suddenly the mobile phone rang. The writer, engrossed in her work, did not check the number.

Writer: Hello?

Caller: Am I talking to the Writer?

Writer: Speaking?

Caller: Right, I don’t need your coaching and do not want to buy anything from you. I want you to tell me everything about your business so I can set up my own right now.

Writer (in a state of shock): What? Is this a joke? Who is this?

The rest of the conversation will not be narrated but know that I found out where the caller got my number, who the caller was and other information. I made it clear that disturbing me on the weekend without a prior appointment on the agenda item was inappropriate. The call ended 15 minutes later with my being told that the information was not in depth enough for the caller’s liking but I was thanked for my time and was given permission to go back to whatever  I was doing. If the mission was to alienate me in 10 seconds, then it was a resounding success.

Pet child woke up and tried to soothe me by putting her paw on my lap and an expression that read “Relax, cold calls can be irritating”.

Needless to say, the first thing I did was to write an email to the colleague whose name had come up in the conversation for some information about the caller. Sadly, the feedback accompanied with an apology was not favorable to the caller. The colleague had not given my reference and was equally amazed.

Crash course in avoiding alienation by Cold Calls

Sales and marketing professionals’ cold call all the time and I am sure that a Google search would reveal a few Cold Calling 101 courses. People also cold call organizations when job hunting. I’m not the expert here but I can share a few pointers which might get you support and avert the risk of alienating a potentially useful contact, especially when job hunting.

First and foremost, remember that a cold call is your agenda and not that of the other person. Be clear about your objective and do your research on the organisation as well as the person that you are contacting to make sure that the conversation will have potential for both parties. Aim not to waste the other person’s time. Give a brief introduction about yourself, the purpose of the call and do ask if it is a convenient time to call.

In the story, the caller had checked the services and programs page of my website and then gone straight to the Connect Page and called without processing Niche or the contents of both pages.

Secondly, choose an appropriate time to call. Just because you have the number does not mean that you can call at your convenience. Weekends are certainly inappropriate unless you have emailed in advance and arranged to talk to the person and also explained the purpose of your call.

The caller gets brownie points for the introduction and purpose of call but sadly asked about the time convenience after the alienation process was completed.

Thirdly, once you know that the cold call is going dead turkey, do not prolong it more than necessary. The lead may be useful later on but right now it is a dead end and you do not want to alienate the other person. Thank the person politely for their time and put the phone down. 

Fourthly, after the phone call, if you have an email address for the person, always follow up with a thank you email. The potential rainmaker will remember you as someone who valued their time. Who knows, they might write back asking for your CV if it hasn’t already come up in the conversation?

A fifth and important point relates to references and/or dropping names. Know that the receiver of the call can and will do a check, even if they have nothing for you presently. A good step is to let the reference know that you are approaching a cold prospect and either ask for an introduction or permission to take their name. Most people do not mind helping out provided they are asked.

Cold calling is an essential job search tool and often helps to tap into the hidden job market. Potential employers do respect initiative and the chances of finding your dream job are better since you would have already have discovered opportunities that are better suited to your skills and aptitudes. Be brave, make cold calls but only after you have followed the above points.

How successful are your cold calls? What additional steps do you take to make it a success? Please write in and share!

Written By: Vatsala Shukla

Follow Me Facebooktwittergoogle_pluspinterestlinkedinyoutubetumblr


Share with others!Facebooktwittergoogle_pluspinterestlinkedintumblrmail

24 Responses to “Are You Successfully Alienating People in 10 seconds over the phone?”

  1. Wow! That was a weird one! Love the way you used it as a teaching moment and turned it into a blog post. Sometimes the best posts come from other people acting like jerks!

  2. I’ve never made a cold call, but if I needed to I would hope that I would call them in the same way as I would like to be called. Appropriately! Great points here Vatsala.

  3. Great post – I do not like receiving cold calls that are not relevant to what I do. As far as making cold calls myself – I don’t really do that unless I’ve got a list of people that I met at a tradeshow or event – which of course makes the call easier as they’ve been somewhat pre-qualified!

    • Karmic Ally says:

      I prefer pre-qualified cold calls or at least a reference that I can give before making the call. It gives me some credential in front of the other party.

  4. MarVeena says:

    I am so glad I don’t have to do this! very good ideas on how to handle this in a good way!

    • Karmic Ally says:

      Lucky you, MarVeena! It is a difficult task for many of us who need to make cold-calls without sounding aggressive or pushy.

  5. Liz Bigger says:

    Pretty good advice here! I once won a cappuccino maker in Dec. by doing cold calls for a water softener company…They teach you to continue talking until the person hangs up…I NEVER did this, I was always cordial, apologetic and appreciative of their time and it paid off! Thanks for the info!

    • Karmic Ally says:

      Authenticity and politeness always win Liz. Congratulations on winning the Cappuccino Maker. It means you are appreciated!

  6. I like your suggestions. I think many people don’t like doing cold calls because they really are difficult and not always recieved well. and with that said, sometimes it just has to be done. It is best to know how to do it, and your tips are great. Thanks or helping us move toward mastering this difficult task!

  7. When I call people I ask if this is a good time to talk, enabling an opportunity to re-schedule. I don’t make assumptions. I speak from my heart and remember they are the Divine too. Good article!

    • Karmic Ally says:

      Well said, Barbara. I feel that the first thing one should ask after introducing onself on the phone and giving the reason for the call is to ask if it is a convenient time to talk. It always opens the door to a future call if the timing is bad.

  8. Tom Holmberg says:

    Yikes, the cold caller did a terrible job. Thanks for sharing your experience

  9. Wow! Calls like that are the reason I leave my phone on silent most of the time. I can’t answer if I can’t hear it! As for making cold calls, I don’t do it unless I absolutely have to. I’d much rather have some sort of email or social media contact and set up a time to talk instead.

    • Karmic Ally says:

      I agree with you Helena. Social media has the benefit that both parties can do their reference check in advance so that there is a mutually beneficial dialogue when the actual call or communication takes place and the receiver has the option to say no upfront rather than be disturbed. Thanks for the valuable point.

  10. Pat Moon says:

    I agree with you about cold calling. I have done it in the past but have never been successful when doing it. I have even gone door to door seeking business. No way I would do that in today’s world. You have made some very good points in this article.

    • Karmic Ally says:

      Thanks Pat. Cold calling is not everyone’s cup of tea. It is difficult since we do not know the other person and stand the chance of outright rejection unless handled properly.

  11. Kathy Robinson says:

    I had to cold call friends when I tried MLM. I hated it precisely for the reason that I didn't want to interrupt people. That was a marvelous reason for procrastination and of course I never made any money in MLM. And I'd never call on a Sunday. Sundays are family/chill out time. Congratulations on the way you handled the situation.

  12. Sharon O'Day says:

    I know professionals who can make the recipient of the cold call feel glad they were called! But it has to do with providing value, considering the timing and engaging the person immediately. I’m fascinated watching the process, but would not pretend to have any of the skills to pull it off. Fortunately, I don’t need to for my different businesses … Great response, Vatsala!

    • Karmic Ally says:

      Thanks Sharon. There is a lot of competition in Delhi for getting RO servicing done and cold calls are rampant. I’ve had some calls where I have actually spoken to the person and although I have not changed our service provider, have made note of alternative service providers. Then there are the ones who will call on the weekend and at siesta time, which is something I indulge in on weekends if I am not going out. They don’t get the time of day from me!

Leave a Reply

Meet your coach

I believe the world would be a better place if high achieving professionals accepted setbacks and challenges to their careers as Wake Up Calls to embark on a Journey where their empowered course correcting actions create a New World Order that encompasses achieving their career aspirations & potential with authentic life balance.

Using a combination of intuition and analytical skills, I help my clients identify their real issues with exercises to still their mind and allow their inner feeling to emerge in a place of confidentiality and trust.

I work with driven, passionate, talented and ambitious professionals who’ve hit a speed breaker in their business or career create their desired breakthrough reclaiming control of their situation with customized strategies and tactics that work.

When my clients first come to me, they are not in a very happy place and need clarity about themselves and their chosen vocation. Their professional problems are playing havoc with other areas of their life. They know they need to take radical steps to change the status quo but they also know that they need support and accountability to get them their desired result.

I really get it, because at one point, I also experienced getting lost in my work rationalizing decisions that were detrimental to the other aspects of my life. I’ve struggled with and won battles of stress management, life balance and career decisions to emerge in a place where I can confidently say that I live my desired life according to my personal Manifesto and have created a business that provides me with a platform for my desired lifestyle and self-expression for myself. I want that for you too!

I adhere to the Certified Coaches Alliance Code of Ethics and Standards. A copy is available on request.
1st place BCB 2012
Email: Vatsala(at)karmicallycoaching(dot)com Phone:91 9818517664
error: Content is protected !!