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Are You Alienating People with the ‘You’ Word?

You and I in Assertive Communication

 

Effective communication lies at the heart of assertive behavior. Apart from your body language and tone of voice, the use of wrong words, or ‘poison phrases’ can alienate people for a lifetime.

One such word is using ‘You’ when communicating unless the intention is to alienate the other person.

Ever considered if you are inadvertently alienating people with the ‘You’ word?

 

How the You word wrecked agonizing havoc for a little girl

This is a real story about how ‘You’ created a lot of problems for a young girl.

Years ago, when my sister and I were at residential school, there was a student in my sister’s group – not because of any shared interests but simply because this set of students had joined school and grade at the same time and were yet to completely integrate with the class which had known each other since nursery.

The student who shall remain nameless managed to alienate the other members of the Group and damage control took place much later during Founder’s Day when her Mom came to the school and helped mend fences.

The girls called her a bully and rude. Her favorite phrases were full of ‘You’ and words like angry, irritate and annoy. Her conversations went along the lines of

 

Alka, you irritate me

Arti, you annoy me

Bhavna, you make me angry

 

And then walking away without giving the recipient of the message a chance to talk.

The first few times it happened with my sister, I told her to let it go. Maybe her friend was upset and not able to express herself. Then I told her to seek clarification, similar to Fogging the Critic or one of my favorite approaches to get specifics by Stun Gunning the Meanie.

The tactics didn’t work. Each time, her friend walking off in a huff.

Shortly after, I observed the girl was lonely and lost. She was labeled Aggressive and nobody wanted to talk to her or even sit with her at the dining table until the Founder’s Day event where parents are invited. Her Mom along with the other parents did the needful to facilitate the patch up.

When I look back, I realize she might have been overly assertive and her words did not quite communicate her message the way my pet friend Miss Coco, who’s an effective communicator extraordinaire does.

Had she moderated her words, this post might have had a different angle.

 

Assertive phrases are always better for effective communication

 

Change your world with your words

Assertiveness means being honest & calm and comes from a place of respect and trust.

It means communicating your viewpoint whether in words or deeds from a place of self-assurance, not fear of the other or the desire to dominate.

It means being mindful of what you are saying or doing and owning your communication.

We often don’t realize the effect that our words have on others or how it makes them feel. So in this case, when the girl was saying, for example, “Arti, you annoy me”, she made Arti feel confused and left wondering what she had done wrong.

Such phrases are also called “poison phrases” for the damage that they cause. A better way to get the same message across is to clarify the verb being used and the use of “I”. In other words, express how YOU are feeling. So to rephrase

When you pick your nose Arti, I feel annoyed

Leave room for dialogue, it helps in the long run.

Other assertive tips include being specific and not making sweeping generalizations. So be mindful of using words like always and never. Be honest and accurate; give examples of a specific behavior.

Honest and accurate descriptions also go a long way to maintain relationships. In the student’s case, her ex-friends judged her based on her behavior and labeled her aggressive.

Instead of having judged her, an honest and accurate description of her behavior which could have mended fences earlier would have been “she makes hurtful comments when we talk.”

 

Ever put your foot in your mouth and alienated friends with the word ‘You’? If the answer is yes, do try out the tips for size. Please do come back and share your experience. 

 

Start your journey with The Karmic Ally Coaching Experience Self-Improvement Strategies Workbook by clicking on the below image or clicking here. It’s on the house!

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Written by: Vatsala Shukla

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Photo Credit: Cat and Mouse by Vince Mig

 

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12 Responses to “Are You Alienating People with the ‘You’ Word?”

  1. It’s so easy to forget this, Vatsala, especially when annoyed 🙂 But it’s just so very true. You phrases are attack ones. But by pointing out how something made me feel, it takes the pressure off the other person.
    Love the Osteen quote as well!

    • Karmic Ally says:

      Thanks Susan. I love Osteen quotes and this one has been in my quote file for some time now. 🙂 Taking the pressure off others instead of making them feel like they’ve done a transgression leads to healthier, effective and better communication.

  2. Colleen says:

    Thank you for reminding us! Expressing how something makes us feel- rather than accusing a person of being– whether negative or positive ! even positive “You are”statements can be disconcerting to some people.

    • Karmic Ally says:

      When we talk about how something has made us feel it gives the other person a chance to make amends or clarify their position. You are so right about people getting disconcerted with positive you are statements, Colleen. We need more positive ‘You are’ statements to make them a norm. 🙂

  3. Well said Vatsala! The power of words is something I talk a lot about when I’m helping people work on personal boundaries and your article is a perfect example of how the wrong words can adversely affect relationships. Thanks for the inspiration!

    • Karmic Ally says:

      Most welcome, Marquita. In certain languages there are 2 forms for pronouns depending upon the formality of the relationship. Always better to err on the side of cautious words and maintain relationships.

  4. Suzie Cheel says:

    Love the Osteen quote The thoughts we think and the words we speak create the vibes we fell which inturn create our results so the more aware we are the more we brow as well as show compassion to ourselves and others xxx

    • Karmic Ally says:

      Well said, Suzie. We ultimately become our thoughts and words. More reason to keep ours empowering and positive.

  5. Teresa Salhi says:

    What a fantastic message and reminder. I know this and yet have caught myself using YOU in err. I love Joel Olsteen’s quote too and believe it is just so.

    • Karmic Ally says:

      Thanks Teresa. Joel Olsteen’s quote is a favorite of mine and I have been waiting for a very long time to use it in the right context. 🙂

  6. Joyce Hansen says:

    My sister and I reconnected recently after living many years apart. Phone conversations were one thing, but in-person exchanges are quite different. I found that we were repeating all those childhood patterns of irritating one another. This is so appropriate as we learn to speak to each other in a more civil manner.

    • Karmic Ally says:

      Interesting observation, Joyce, about sibling interactions on phone and in person. Must be the comfort level of being with a trusted loved one or a return to old patterns that take us back to a carefree time. 🙂 Though the ‘you’ word must be abolished if one doesn’t want a petty quarrel.

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Meet your coach

I work with driven, passionate, talented and ambitious professionals who've hit a speed breaker in their business or career create their desired breakthrough reclaiming control of their situation with customized strategies and tactics that work.

Using a combination of intuition and analytical skills, I help my clients identify their real issues with exercises to still their mind and allow their inner feeling to emerge in a place of confidentiality and trust. 

When my clients first come to me, they are not in a very happy place and need clarity about themselves and their chosen vocation. Their professional problems are playing havoc with other areas of their life. They know they need to take radical steps to change the status quo but they also know that they need support and accountability to get them their desired result.

 

I really get it, because at one point, I also experienced getting lost in my work rationalizing decisions that were detrimental to the other aspects of my life. I’ve struggled with and won battles of stress management, life balance and career decisions to emerge in a place where I can confidently say that I live my desired life according to my personal Manifesto and have created a business that provides me with a platform for my desired lifestyle and self-expression for myself. I want that for you too!

 
I adhere to the Certified Coaches Alliance Code of Ethics and Standards. A copy is available on request.
1st place BCB 2012
Email: Vatsala(at)karmicallycoaching(dot)com Phone:91 9818517664
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